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I've been a project
manager since 1984 and a supervisor or manager since 1977, so I've
had a little bit of time to observe project related
issues. For your use or amusement, I've put together a list of project failure
warning signs that seem to be, in no particular order of
priority, pretty common. Judging from the constant stream
of e-mails I get from around the world, these warning signs seem to
pop up in numerous countries, projects and
industries!
For simplification's sake, I included
a few items which also apply to financial, sale organizational or
program management failure warning signs.
"Instant Amnesia"
and " the Da Nial Ain't In Egypt"
People suddenly can't
remember anything or want to own anything.
- WARNING SIGN:
Executives can remember every detail of their "big idea" the PM is
trying to execute, but conveniently forget when reminded about
problems like "there's not enough money" to pay for that big
idea!
- WARNING SIGN:
Executives say "I don't remember that" when told "we briefed this
before" (you don't need to go to WebMD to diagnose this problem as
"instant amnesia", a tragic disease which strikes hesitant
decision makers).
- WARNING SIGN:
Executives and middle managers trying not to look at problems and
mistaking "denial" for "da Nile."
- Let me explain it to
those folks one more time:
- "Da Nile" has three
pyramids and a sphinx sitting next to it;
- "Denial" is the
curtain managers like to pull over the truth about their
project's problems
- WARNING SIGN:
Executives stop calling it "my project" and start referring to it
as "your project" or "(PM)'s project"
- WARNING
SIGN: "You're now in charge of it" is your new term of
address from management
Project
Cost
How do you decide on a project
price during the sales cycle without asking for a PM or analyst
"reality check" to see if the work can actually be done as proposed
within the price? You can't and expect the project to be on
time or on budget.
- WARNING SIGN: No PERT
estimate completed prior to giving the price quotation to the
customer
- WARNING SIGN: Heavy
discounting by sales or executives to get the project with no
outside (read no PM) validation
- WARNING SIGN: Sales
representative gives you a blank look, argues, walks away or
outright refuses when you ask for his calculations which support
his price
The Long
Ranger Rides Again!
The Lone Ranger had Tonto, Yogi Bear
had Boo-Boo, Quick Draw McGraw had Baba-Looey, so why do so many
PMs run projects without adequate staff to help track issues,
research solutions to problems, conduct risk analyses, mark up
schedules on a daily basis and so forth?
- WARNING SIGN: PM
working alone with no dedicated resources
- WARNING SIGN: PM does
not have an analyst to complete analytical or testing tasks
- WARNING SIGN: PM
tasked to use matrixed staff, but multiple managers or executives
can divert project team members to other tasks
regardless of project impact
- WARNING SIGN: No
project expediters (read "grunts") to do low-level project tasks,
even on a billable basis!
No
Sale!
Very few PMs receive commissions on
the project statements of work or change orders, so why are they
expected to bring in the sales for the company?
- WARNING SIGN: PM asked
to make sales pitch to client instead of sale
representative
- WARNING SIGN: PM asked
to sell change order to client without sales support
- WARNING SIGN: Rapid
turnover of sales people
- WARNING SIGN: Staff
notices executives are not closing deals to bring in sales
themselves, but relying totally on sales staff.
(Shorthand: What's so wrong that the CEO can't bring in new
business?)
- WARNING
SIGN: Previous customers won't see sales
people even when offering to bring the PM
along
- WARNING SIGN: Sales
people do not stop in at clients just to THANK them for the
current work; they only visit the customer to make sales
calls
Arrogance
rules!
Tact and diplomacy seem to be found
only at the State Department.
- WARNING SIGN: The
client staff argues amongst themselves in front of vendors
- WARNING SIGN: The
client staff publicly ridicules its sponsors and decision
makers
- WARNING SIGN: People
who enter and leave the project sporadically are seen as "all
knowing"
- aka "The seagulls who fly
in out of nowhere, [commit an act which creates manure]
half-baked solutions, and fly out again to nowhere, leaving you
with nothing useful" (credit for the warning sign: a very
wise chief master sergeant at Edwards AFB CA circa 1991 who
shall remain anonymous)
- aka "Why aren't you just
doing _____?"
- aka "Well, that doesn't
sound hard..."
- WARNING SIGNS: Weekly
reports and meetings upon meetings abound to satisfy disengaged
managers' sudden and directed interest
- WARNING SIGN: In state
and local consulting, the (governor's) (commissioner's)(some other
grand poo-bah's) name is mentioned often for emphasis
- WARNING SIGN: Someone
who's not a project manager recommends discarding PM practices and
using a task list on a Post-It or something similar, often called
"PM Light"
- WARNING SIGN: You
receive e-mail(s) from someone not on your project
telling you how to run your project
2 + 2
= 17 !
A lot of folks pay lip service to
resource management, but have no idea what they're talking about or
doing.
- WARNING SIGN: No one
listens or responds positively when the PM notes the price or
estimate is unrealistic
- WARNING SIGN: Nothing
is reserved in the pricing or resources for contingency
costs
- WARNING SIGN:
Nothing is reserved in the pricing or resources for risk
mitigation
- WARNING SIGN: No one
accepts the concept of a 40 hour work week or 2080 hour man-year
or even the concept that people get sick, take vacations, have to
run their baby to the doctor or are otherwise not available
full-time every week
- WARNING SIGN: The
basics of the pricing equation is not used on each and every
task:
Price = (direct cost+indirect
cost+overhead+profit)
Mao
didn't have the only "Long March"
Management underestimated the
cost of a project, mis-stated the technical difficulties or failed
to accept risk mitigation, so a "death march" is used to get the job
done.
- WARNING SIGN:
Additional resources are unavailable for the life of the
project
- WARNING SIGN:
Overtime is out of control, exceeding fifteen per cent of the
average worker's 40 hour work week
- WARNING SIGN:
Management has no idea how to get overtime under control
- WARNING SIGN:
Management dictates continued overtime for more than three weeks
to make up for lack of resources
- WARNING SIGN:
Management rejects any effort to bring overtime under
control
- WARNING SIGN:
Multiple employees from organizations participating in your
project are exploring or participating in union organization
activities of the workplace due to uncontrolled overtime (No
offense meant--I come from a union organizer's family!)
- WARNING SIGN:
Management screams at workers despite "hostile work environment"
litigation potential
What risk?
There's no risk here!
Due
diligence keeps you out of trouble and lawsuits!
- WARNING SIGN: Client
dictates solution based on emotion or advertising
- WARNING SIGN: Client
rejects advice, mandates solution, but not asked to sign a hold
harmless agreement
- WARNING SIGN: A
finished product is specified in the contract (even though you
need to develop it first), yet the contract doesn't say it's
a developmental effort!
- WARNING SIGN: Senior
managers mark up "reds" to "yellows" and "yellows" to "greens" on
status briefing slides
- WARNING SIGN: The only
information senior managers want to see is on a quad
chart
Where's your project
plan?
While project plans are important, they are not the
same as "project management".
- WARNING SIGN:
Overemphasis on producing or updating Gantt charts and other
illustrations; but little emphasis on other PMBOK tools like risk
assessments
- WARNING SIGN:
Spreadsheets, quad charts and items of vogue that take
priority over resolving project issues
- WARNING SIGN: Version
after version after version of briefings are created to
communicate project information rather than just presenting a
straight-forward business problem and solution.
I'll take a booth
without a cell phone!
How
many times have you gone to supper or lunch and someone--even
you--has to take a cell phone call about a project? Probably
more than you want to admit.
- WARNING SIGN: People
keep cell phones, e-mail, PDAs, pagers on in meetings and leap up
like Superman to respond when something comes in on one or
the other
- WARNING SIGN:
Someone's cell phone bill goes higher each month as the project
progresses
- WARNING SIGN: Every
little decision requires multiple cell or conference
calls
Don't bother me with
details!
Projects, by their very nature, have a lot of details,
most of which interlock with each other and very few can be ignored
by managers when trying to understand project
issues.
- WARNING SIGN: You're
told, "Keep it short" which is shorthand for "Catch me up fast,
I'm on my way to learn about the next fire that I don't know
anything know about"
- WARNING SIGN: You're
told your communications are too long which is shorthand for "I
only need to know enough to cover my [posterior]"
- WARNING SIGN:
"Just do it" or "Just get it done" is heard on a frequent
occasion
- WARNING SIGN: In
reengineering projects, existing issues or core problems are not
dealt with, but the reengineering staff is marginalized or
denigrated
- WARNING SIGN: PMs
operating in crisis are seen by managers as more engaged than
those whose projects are quietly under control
What
layoffs?
You survive a layoff, your project is on track, but
you're worried things are bad in the cash
room.
- WARNING SIGN:
Multiple, consecutive layoffs
- WARNING SIGN: Managers
are in denial but you know the company is in financial or sales
trouble
- WARNING SIGN:
Invisible management
- WARNING SIGN:
Reimbursements take longer and longer to come back to you
- WARNING SIGN: Clients
take longer than usual to make purchase decisions
- WARNING SIGN: There
are no new customers
The
Out-of-Towner speaks: Distance means credibility
You're the PM closest to the work at hand, but your
manager takes the word of someone at a distant location as "more
credible".
- WARNING SIGN: The out
of towner has huge credibility with your boss, but hasn't looked
at a single document related to the project's requirements or
solution
- WARNING SIGN: The
out-of-towner refuses your tactful and diplomatic invitation to
attend a program management review or technical interchange
meeting at your location so his ideas and comments can be
vetted by the project team in front of your manager
- WARNING SIGN: Your
manager is not concerned that the out-of-towner won't air his
ideas and comments in an on-site program management review or
technical interchange meeting
- WARNING SIGN: Your
manager doesn't share his e-mail or phone calls with the
out-of-towner, but claims that person is right
DISCLAIMER:
The above lessons are not based
on any one person or company, but rather reflect a mosaic built from
my observations in over 23 years of project
management. Of course, if you're guilty of one of these
lessons, you're probably seeing yourself here, and getting ticked
off at me! |